FAQs & Policies

SHIPPING SPEEDS
Please allow 1-2 business days for processing, for ALL orders prior to shipment. This includes UPS Next Day Air & UPS Second Day Air shipping methods.

SHIPPING CARRIERS

  • USPS First Class Package & Priority Mail — estimated 2-7 business days
  • UPS Second Day Air — estimated 2 business days
  • UPS Ground — estimated up to 5 business days
  • UPS Next Day Air — estimated 1 business days

RETURNS

We want to ensure you are satisfied with our product. Apparel must be returned within 45 days of purchase unwashed, with its original sales receipt & with all tags still on. 

EXCHANGES

If an exchange needs to be made, please begin the exchange process at the link below. Exchange shipments are dependent on in-stock availability.

Exchange Center: [insert URL here]

Return shipping address:

Fulfillment Center    

720 Gracern Road Suite 401                                                            

Columbia, SC 29210

ORDER CANCELATIONS 

Due to current fulfillment volume once an order is placed it unfortunately cannot be cancelled or changed. If it turns out you still need to return or exchange items from your order check out our return policy above. 

WHAT IF I CAN’T FIND MY PACKAGE?

We are sorry to hear that! We ask that you double check that your package has not been misplaced by another family member or neighbor. If your package still seems to be missing please file a ‘missing mail piece’ claim with USPS to locate your package. 

https://www.usps.com/help/missing-mail.htm

    WHO DO I CONTACT IF I NEED HELP WITH AN ORDER OR A SHIPMENT?

    DISCOUNT CODES

    Unless otherwise noted, use of one discount code per order is standard. You may not use two discount codes on the same order. 

    ORDER INFORMATION 

    StewMerch.com is not responsible for any incorrect information entered by the customer during the ordering process. StewMerch.com will ship to the shipping address provided unless it is incomplete. In the event that an address is incomplete, StewMerch.com will contact the customer to complete the address and fulfill the order.